Our Policies
Legal Documents & Terms
Welcome to our policies page. Here you'll find all legal documents, terms of service, privacy policies, and operational guidelines for using the Numo Eats platform. Please review the relevant documents based on your role in our ecosystem.
Customer Policies
If you're using the Numo Eats app to order food, please review these documents:
Terms of Service
User agreement governing your use of the Numo Eats food delivery marketplace app.
Read TermsPrivacy Policy
How we collect, use, and protect customer information including orders and location data.
Read Privacy PolicyRefund & Cancellation Policy
Fair refund and cancellation practices for orders placed via the app.
Read Refund PolicyAccount Deletion
How to permanently delete your account and associated data from Numo Eats.
Learn MoreDriver Policies
If you're a delivery driver or interested in becoming one, please review these documents:
Terms of Service
Independent contractor agreement governing driver access and use of the Numo Drivers platform.
Read TermsPrivacy Policy
How we collect, use, and protect driver information including location data and earnings.
Read Privacy PolicyEarnings Policy
Transparent breakdown of how driver earnings are calculated, tracked, and paid out weekly.
Read Earnings PolicyRestaurant Policies
If you're a restaurant partner or interested in partnering with us, please review these documents:
Restaurant Terms of Service
Partner agreement covering order management, menu accuracy, and commission structure.
Read TermsRestaurant Privacy Policy
Data protection practices for restaurant partners including customer data handling.
Read Privacy PolicyRestaurant Refund Policy
Cancellation procedures, refund processing, and commission rules for restaurant partners.
Read Refund PolicyQuestions About Our Policies?
If you have any questions or need clarification about any of our policies, please don't hesitate to contact us:
Email: support@numoeats.com
Phone: +27 81 790 8420
Address: Tuthong Street, Soshanguve - DD, Pretoria, South Africa