Earnings and Payout Policy

Earnings Components

1. Base Delivery Fee:

Calculated dynamically per delivery based on:

• Distance from restaurant to customer (primary factor)
• Estimated delivery time and traffic conditions
• Demand and availability of drivers (surge pricing during peak hours)
• Order size and complexity
• Displayed upfront before you accept the order
• Non-negotiable once accepted

2. Customer Tips:

• 100% of tips go directly to driver (no platform commission)
• Customers can tip in-app during or after delivery
• Tips added to your earnings immediately upon customer submission
• Tip amount visible in transaction history

3. Bonuses and Incentives:

• Peak Hour Bonuses: Extra R10-R50 per delivery during high-demand periods (evenings, weekends)
• Completion Bonuses: R100-R500 for completing X deliveries in a week/day
• New Driver Bonuses: R500-R1000 for first 20-50 deliveries (time-limited offers)
• Bonuses subject to eligibility criteria and promotional terms
• Bonuses may change or be discontinued with notice

Earnings Calculation

Per-Delivery Breakdown:

• Gross Earnings = Base Fee + Tips + Bonuses
• Platform Service Fee = 0% of Base Fee only (not applied to tips or bonuses)
• Net Earnings = Gross Earnings - Platform Service Fee

Example:

• Base Fee: R50
• Tip: R20
• Bonus: R10
• Platform Fee: R0 (0% of R50)
• Net Earnings: R80 (R50 + R20 + R10 - R0)

Earnings Dashboard:

• Today: All earnings from deliveries completed today (since 00:00)
• This Week: Monday to Sunday of current week
• This Month: First day to last day of current month
• Total Career Earnings: Lifetime cumulative earnings
• Average per Delivery: Total career earnings ÷ total deliveries

Real-Time Tracking:

• Earnings update in real-time (30-second cache) during active deliveries
• Transaction history shows individual delivery earnings
• Payment status (pending/completed/paid) tracked per transaction

Payout Schedule and Process

Settlement Schedule:

• Weekly payouts: Every Monday for deliveries completed in previous week (Monday 00:00 to Sunday 23:59)
• Processing time: 3-5 business days after settlement date
• Bank transfer: Direct deposit to bank account on file

Minimum Payout Threshold:

• R100 minimum: Earnings below R100 roll over to next settlement period
• No maximum payout limit

Payout Method:

• Bank transfer (EFT) to South African bank account
• Provide accurate bank details in App (account holder name, bank name, account number, branch code)
• Update bank details anytime (changes apply to next payout)

Payment Status:

• Pending: Delivery completed, awaiting settlement
• Completed: Included in settlement batch
• Paid: Transferred to your bank account

Adjustments and Deductions

Valid Deductions:

• Platform service fee (0% of base fee)
• Refunds for customer complaints (undelivered orders, driver fault)
• Chargebacks for fraudulent delivery confirmations
• Outstanding negative balances from previous periods

Cancelled Deliveries:

• By customer before pickup: Customer is only able to cancel before the restaurant accepts order.
• By restaurant after acceptance: Restaurant can only cancel before marking as ready for collection.
• By driver after acceptance: No cancel button for drivers
• Failed delivery (customer unavailable): R10-R25 compensation if you attempted delivery and followed protocol

Disputed Earnings:

• Contact support within 7 days of payout with transaction details
• We review disputes within 72 hours
• Adjustments applied to next payout if dispute resolved in your favor

Tax Reporting and Compliance

Independent Contractor Status:

• Earnings are self-employment income, not wages
• No tax withholding from payouts
• You are responsible for quarterly estimated tax payments (if applicable)

Annual Tax Statement:

• Provided by January 31st each year for prior year's earnings
• Includes total gross earnings, platform fees, and net income
• Equivalent to IRP5 or 1099 (South African tax law)

Record Keeping:

• Transaction history available in App for tax records
• Download monthly/yearly earnings reports
• Consult a tax professional for deductions (fuel, vehicle expenses, etc.)

Earnings Transparency

Upfront Information:

• Base delivery fee displayed before acceptance
• Estimated distance and time shown
• Surge pricing indicators during peak hours

No Hidden Fees:

• Platform service fee clearly disclosed (0%)
• No surprise deductions (except valid refunds/chargebacks)

Support:

• Email support@numoeats.com for earnings questions
• Response within 24-48 hours
• Escalation process for unresolved issues

This policy complies with South African labor and tax law for independent contractors.

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